Yes, Skintrigue, Inc.  is a proud member of the Better Business Bureau, and we are also a member of the Better Business Bureau Online Reliability Program.  You can get additional information about our company from the Better Business Bureau by double clicking on their logo listed here or going to their website at www.bbb.com and entering our company name, Skintrigue.

How do I place an order online?

First, select a product by clicking on the "Add Item(s)” button next to the item you want to purchase.  Make sure you put the correct number of items in the quantity (QTY) box.  The quantity box is always defaulted to one item.  When you are finished selecting all the items you want to order, click the “View Order!” button at the bottom or top of the screen. Once your sales cart appears, you will be instructed step-by-step how to place your order.  If you need further assistance, please call us toll free at 1 (866) 704-8604 weekdays  9 am – 6 pm CST, and a customer care representative will be happy to help you.

How will I know that my order has been received and is being processed?

You will receive an order acknowledgement by e-mail once the order is received when you provide your e-mail address during the ordering process.  If you have any questions about your order after it has been processed, please call us toll free at 1 (866) 704-8604 weekdays  9 am – 6 pm CST, and a customer care representative will be happy to help you.

What are my shipping and delivery choices?

Our most popular form of shipping is Federal Express Ground Service.  This option is usually delivered within 5 business days and is the most cost effective at $5.95 nationwide.  When a customer receives free shipping (if your order includes an Obagi product), we will send the order via FedEx Ground.  Another option is 2-day Federal Express.  This option is guaranteed to be received within 2 days from the date of the order anywhere in the United States.  The cost of this service is $17.95.  Packages that are shipped 2-day are not delivered on weekends.  Fed-Ex Ground packages are delivered on Saturdays if the package is being sent to a home address.  Business addresses are delivered on weekdays only.  Unfortunately, we no longer ship international orders.

Shipping policy on orders that contain any Obagi Product
FedEx Ground (Usually delivered within 5 business days) - FREE SHIPPING
FedEx 2 Day - $12.00 flat fee per order

When will my order be shipped?

Skintrigue.com strives to ship every order the same day it is received, as long as the order is received by 12 pm CST.  Orders received after 12 pm CST will be shipped the next day.  Orders are shipped Monday through Friday.  Saturday and Sunday orders will be shipped the following Monday.

I want to return a product to Skintrigue.com. What is your return policy?

Skintrigue.com wants you to be happy with the items you purchase form us. We will accept returns on most unopened items WITHIN 30 DAYS OF PURCHASE ONLY. Any product returned must be unopened and have the original seal intact. All products returned can be used for in-store credit or a refund to the credit card used for the original purchase. All returns are subject to a 20% restocking fee. The original shipping charge will not be refunded. If you return Obagi products and you received free shipping when you placed the order, you will be charged a $5.95 fee which is our lowest cost fee for initial shipping from our office. It is highly suggested that if you are returning a product that you insure and/or select a form of delivery confirmation. We cannot be held responsible for uninsured parcels.  These products are not intended to be used by anyone wanting to sample the products to see if they are suitable for their skin.  You can call us toll free at 1 (866) 704-8604 weekdays  9 am – 6 pm CST or e-mail us at skintrigue@yahoo.com with any questions.  Your credit card will be credited when we receive the returned product from you in the mail. 

I placed an order earlier today and would like to add a product to it.  Is it too late?

If you would like to add a product to an order that you have placed earlier in the day, you need to call us as soon as possible to see if the order has been processed.  We can’t guarantee it, but if your order has not been mailed, we will gladly add any additional products to your original order.

I thought internet sales were tax-exempt. Can you tell me more?

It is true that no taxes are collected on internet sales as long as you are not located in the same state as the internet company.  Therefore, since Skintrigue.com is located in Texas, all Texas residents are required by law to pay the current sales tax.  If you are outside the state of Texas, no tax of any kind will be applied to your order.

What happens if a product is on backorder or has been cancelled as a sales item?

Although this seldom occurs, we may have items that are on backorder or have been cancelled by the manufacturer.  If this happens, your order will be mailed as soon we receive the item.  In most cases the delay is 2-3 days on items that are on backorder.  If an item is cancelled, we will remove it from the website.

I still have questions, where do I go for answers?

If you have additional question, we can be contacted by e-mail at skintrigue@yahoo.com.  We respond to all e-mails within 24 hours.  If you require immediate assistance, you may call us toll free at 1 (866) 704-8604 weekdays  9 am – 6 pm CST.

What is your policy on privacy issues?

Skintrigue.com respects your privacy, and we believe that your personal information belongs to you.  We are committed to protecting you privacy.  Any and all information you provide us remains heavily  protected.  The information you provide to us remains with us.  Please read the following to answer any questions you may have regarding the privacy issue.

What information does Skintrigue.com collect, and how do you use it?

The only information collected on you is when your order is placed. This information is stored in our database and only used for future reference to your order if needed.  If there are any promotional offers we may notify you but you will always have the option to remove yourself from any e-mail offers. Your information will never be used for any other purpose.

What about my credit card number that I provide to you?

The credit card number that is used with your order is never saved or stored.  It is automatically deleted as soon as the order is processed.  Due to this company policy you must re-enter your credit card information for any future orders on our website.

How does Skintrigue.com protect my information?

We protect your customer information by using secure servers that encrypt all the information that you input before it is sent to us.  In addition, the customer data we collect is protected against any unauthorized access.

Does Skintrigue.com disclose the information it collects to outside parties?

We absolutely do not disclose any information we receive.  While some companies sell data to “third party vendors” to collect data on individuals, we do not engage in this practice.  Again, your information remains with us and will never leave. 

How do I contact Skintrigue.com regarding any additional questions I have about privacy issues?

If you have additional questions, we can be contacted by e-mail at skintrigue@yahoo.com.  We respond to all e-mails within 24 hours.  If you require immediate assistance, you may call us toll free at 1 (866) 704-8604 weekdays  9 am – 6 pm CST. We are located in Austin, Texas